AI & Automation Excellence in B2B eCommerce

This award recognizes a company that has successfully leveraged AI and automation to transform its B2B eCommerce operations, customer experience, and overall business performance. The recipient of this award will have demonstrated how artificial intelligence, machine learning, or automation technologies have enhanced efficiency, streamlined workflows, and driven measurable business growth.

Winning submissions should showcase the strategic use of AI and automation to improve customer engagement, personalization, supply chain management, operational efficiency, or predictive analytics, setting a new standard for digital commerce innovation.

Key Focus Area for Assessment

  • AI-Driven Customer Experience: Use of AI-powered recommendations, chatbots, personalized content, or automated self-service tools to enhance customer interactions.

  • Operational Efficiency & Process Automation: Implementation of automation for order processing, pricing optimization, inventory management, or supply chain logistics.

  • Data & Predictive Analytics : Use of AI to analyze customer behavior, forecast demand, or optimize decision-making.

  • Sales & Marketing Automation: AI-driven marketing campaigns, automated lead nurturing, or predictive sales analytics that drive engagement and conversions.

  • Scalability & Business Impact: Demonstrated ability to scale AI and automation across the organization, improving performance and reducing costs.

  • Innovation & Competitive Advantage: How AI and automation have provided a strategic edge, differentiating the business in the market.

Submit Your Nominations

UK & Europe

June 2025

Asia Pacific

August 2025

Americas

November 2025